Refund policy

We want to make you happy with the purchase.

To initiate a return please click here

Our return process is simple! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see the exceptions below.

If your return is accepted, we’ll send you a return shipping label, and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

We can only issue a refund once the item(s) is received back in the same condition as received by the customer. This includes the packing, and the product.

For items delivered by Fedex, UPS or USPS, you must return to a carrier. For items that are carried via furniture carriers such as Metropolitan (White Glove, Treshold or Doorstep deliveries) we offer pickups via the same carrier that delivered your order. This is only valid for freight orders. Most of the time, oversize items are shipped via furniture carriers or freight carriers. This means we do not offer pickups for orders that are delivered via parcel carriers (such as Fedex, UPS or USPS)

You can always contact us on orders@ethnikliving.com for any questions regarding your order.

EXCEPTIONS / NON-RETURNABLE ITEMS

Returns on purchases made with gift cards are not accepted. If your item is marked as ON SALE or SALE or MADE TO ORDER or FINAL SALE, it is not eligible for return. Returns with discount codes or sale amount totalling for 15% and above of goods value are always FINAL SALE, even if it’s not explicitly written on the product page. This includes B2B orders, Collaborations and Promotion Campaigns.

Electronically used items are considered non-returnable items for safety reasons. Therefore, Pendant Lights and Wall Sconces are non-returnable.

Custom product orders are non returnable as they are considered made to order.

Damage Claims and Defect Claims 

Please inspect your order upon reception. If the item arrives damaged or defective, please contact us through the Help Widget on the screen immediately so that we can arrange a replacement. In such case, contact must be made within 48 hours of delivery by the customer with your order number. We are unable to consider any damage claims if contact is made after 48 hours of delivery. We offer replacements free of charge for damage claims.

Exchanges

The fastest way to process exchanges is through our returns portal. You can create an exchange for a new item through our returns portal. Once your return is accepted, you'll be able to ship your product back to one of our fulfillment centers, and we'll ship  your new product.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or as a gift card, depending on your selection. Please remember it can take some time for your bank or credit card company to process and post the refund. If you have selected a gift card as your method of return, we are unable to convert it to a refund to your card.